Addressing Difficult Behavior

There are no difficult individuals, only difficult behavior.  Each individual, even the most “difficult”, brings a unique blend of skills and competencies to an organization. Properly dealt with, anyone can learn to capitalize his or her abilities to work with others and make a meaningful contribution toward common goals. 

In this course, you learn how differences in personality and work/communications styles can give rise to difficult behavior, what you can and cannot control, and how to influence the behavior of those you find difficult to work with. You acquire practical strategies and tools for dealing with difficult and unacceptable behaviors such as whining, resistance, hostility, defensiveness, passive aggressiveness, gossip, backstabbing, subversion, and insubordination.  We also help you create an action plan for effectively communicating and partnering with the hard-to-work individuals in your life.
 

This training opportunity is conducted in a 1/2-day session at your location.

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