Defusing Difficult Situations

Participants achieve the following:

• How to understand why someone is “being difficult”

• Understanding the stages of emotional change; calm, storm, excess

• What to specifically do to reduce emotions (yours and theirs)

• How to respond to get productive resolution

• How not to be a target for difficult people

• Bringing the best out in everyone you encounter.
   

This training opportunity is conducted in a 1/2-day session at your location.

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