Assertive Skills: The Art of Confronting Unfavorable Behavior

Participants learn how to respectfully express their thoughts and feelings to another person with the purpose of influencing the behavior of that person. This session assists participants in controlling strong emotion and standing up for one’s rights without infringing on the rights of others, ultimately developing high quality relationships. The “assertion model” is a process for assertion in situations where you have a positive, relatively strong relationship with the other. This process is built on a basis of trust developed by being fair, treating the other with respect, being honest, open and direct, and listening with skill. Within this model there are four stages:

Stage 1: Working out an agreement;

Stage 2: Monitoring;

Stage 3: Confrontation meeting;

Stage 4: Decision-making.

The assertion model shows how often individuals agree to do things without really committing to do them. The assertion model helps people to understand: What it means to keep their word, most infringements or problems can typically be corrected by assertive behavior using this working model, in relationships built on mutuality and trust, the person is likely to modify his or her behavior before the third step of the model (the initial confrontation meeting).

This training opportunity is conducted in a 1/2-day session at your location.

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