Reflective Listening: The Art of Understanding and Hearing Others

Participants learn types and styles of communication, with a primary emphasis on reflective listening, and the impact of factors such as body language, voice tempo and preconceived notions. Participants will discuss, through a role play, numerous responses that may push individuals into excess when not properly and effectively being listened to. Participants will learn that speaking and adjustment of one’s posture can assist in enhancing the rapport with others we are communicating to.

This training opportunity is conducted in a 1/2-day session at your location.

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