Managing Emotional Situations

    When doing more work with less resources, individual stress increases,  

    personalities clash more easily and people take feedback more personally.

    When you add passive, defiant, cynical or explosive personalities, it can

    be a combustible mix.

    Understanding the underlying emotional vulnerability and the need for 

    recognition and self-worth are keys to building trust, positive motivation

    and productive work relations. Seeing problems not just in individuals,

    but between people and within a situational context is a vital

    management skill. Perhaps most important is an awareness of our own

    emotional "hot buttons" when engaging challenging problems and people.

    Through presentation, discussion and interactive group exercises

    participants learn to:

• Enable others to vent constructively

• Use interview techniques and humorous communication for channeling angry interaction

• Provide affirming recognition

• Use your emotional awareness to connect genuinely and empathetically with diverse groups and problem-solving contexts.

This training opportunity is conducted in a 1-day session at your location.

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